Normally, you should have entered this info when filling the supplier form to join Taxileader. If you skipped that part, our team will contact you via email.

 

You can contact us by email
► For customer service related things: This email address is being protected from spambots. You need JavaScript enabled to view it.
► For payments related things: This email address is being protected from spambots. You need JavaScript enabled to view it.
► For supplier related things: This email address is being protected from spambots. You need JavaScript enabled to view it.
► WhatsApp support: 24 hours, only if you have a WhatsApp support group with us
• WhatsApp number +39 349 199 5246

► By phone (Monday to Friday – 9 am to 5 pm GMT+1) 

• IT: 0039 349 199 5246 

• ES: 0034 664 341679

• All other languages only by WhatsApp (WhatsApp number +39 349 199 5246)

 

► Emails recap:

• This email address is being protected from spambots. You need JavaScript enabled to view it. (Customer service inquiries and other)

• This email address is being protected from spambots. You need JavaScript enabled to view it. (Suppliers general inquiries)

• This email address is being protected from spambots. You need JavaScript enabled to view it. (Payments)

 

The Meet & Greet service consist in welcoming the customer inside the airport with a paper with the customer's name written on. You know the customer's arrival terminal by checking all the information about their flight in our panel (airline, flight number and landing time).

 

You are required to report the NO SHOW on your supplier panel or send to our Customer service (This email address is being protected from spambots. You need JavaScript enabled to view it.), the evidence that the driver was at the meeting point. We’ll fight the chargeback on your behalf, but to do that, we need the evidence; so, the more you have, the better.
Kind of evidence accepted: parking ticket, GPS, WhatsApp, SMS or phone calls screenshots.

 

In this case, you are required to inform our Customer service by e-mail (This email address is being protected from spambots. You need JavaScript enabled to view it.) or WhatsApp (+39 349 199 5246) as soon as you receive the booking.

 

Please note that customers may request changes to their booking with less than 24 hours notice before the scheduled pick-up time by directly contacting the driver. In this case, although you are not obliged to accept, we kindly request that you, if possible, accept the customer's request.

Please be aware that if it's not possible to accommodate the customer's requests, you can decline the changes, and the customer will not receive a refund unless they initiate a chargeback (which often happens with customers from the USA).

Whether or not you accept the customer's request, it is ESSENTIAL to inform Taxileader's customer service by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

We have found out that, especially American customers, require a chargeback when back home; they claim they did not use the service because the driver was not at the meeting point waiting for them or else.

In order to overcome this problem, you need to ask your customers (all customers) to sign a document.
Download the document by clicking on the following link:

 

You can also try to get any other proof that you did the transfer.

We will require this information only if the customer files a chargeback.

If a customer files a chargeback, you will be notified by us via email.

 

When the pickup is at the airport, all drivers are obliged to double-check the flight number and pickup time.

On Taxileader.net, our customers can fill in the form by adding 2 information, such as the flight number and the landing time (which SHOULD BE the time of pick-up).

However, some travellers enter a flight number with a landing time that is different from the actual landing time: so, when to pick-up the customer?

In this case, you should get in touch via SMS or WhatsApp with the customer, and ask about the pickup time.

However, in our experience (since 2011), in 80% of the cases the right time to pick up the traveller is the landing time they select in the booking form.

So, please, in case of doubt, contact the customer directly.

 

There are 3 figures in the process of booking a service through Taxileader:

1. The customer (the person/group you offer your travel services in your city)

2. You or your company (the local private transport company)

3. Taxileader

People you transport are your customers and need to receive an invoice from you (when required). 
The amount of the invoice is in your supplier panel on the left menu (invoices menu item)

Taxileader offers/sends you or your company bookings, so you or your company is Taxileader's customer.

Our services are free of charge for you because we charge our commission in advance to your customers, and we also collect the payment in advance on your behalf.

We send you an invoice when we pay your slot, twice a month, and you get an e-mail notification.

The invoice we sent you is reporting the total of our commission, already paid by the customer, and there is nothing you have to pay and no action you have to take.

Taxileader is the provider, Taxileader is nobody's customer, therefore Taxileader is NOT supposed to receive/require any invoice from you or nobody else.

Due to the high number of complaints from customers requesting an invoice from the local private transport company (you), we have been forced to change the invoicing system so that the invoice must be issued by the local private transport company (you).

 

Complaint example: The typical complaint was made from a customer using a taxi service in, for example, New York and wanting an invoice from our New York transport provider. Any customer travelling to New York, when requesting an invoice, needs an invoice from the New York taxi provider to receive a refund from their company. Taxileader, being based in Malta, cannot invoice this customer as he would not receive a refund from their company.

12A: Amount of invoice
Your invoice must include Taxileader's commission, but you will receive an invoice from Taxileader with that commission amount.

Example:
Your net profit is 100

Taxileader's profit is 20
Your invoice to the customer will be of 120
You will receive from Taxileader an invoice for 20 so that you pay taxes on your net profit (100).

 

Our system will email you for each invoice requested by the customer, you will have to create the invoice for the customer you have transported and upload it onto your supplier panel.

13. How to add prices to Taxileader

For the Price pending full explanation, please click here