: Luca; Categoría: Hidden

Taxileader Info For Suppliers

Dear supplier, Taxileader welcomes you to our info page. Here's a list of frequently asked questions:

1. How do I receive bookings?

Every time a customer books a transfer on Taxileader selecting your Company, you will receive an e-mail, and you will have to confirm the service on your operator panel. For the route the customer is booking, the system gives priority to the cheapest prices, which are displayed first. Priority depends not only on the price of the route itself, but also on the price of extra services, such as additional night tax and baby-seats and baby-boosters.

2. Do the customers pay Taxileader or the supplier in cash?

Our customers pay the whole amount of the service to Taxileader in advance by Credit Card, PayPal or Bank Transfer. However, in some particular cases, sometimes we can ask you to collect cash.

3. How and when will I be paid?

We usually pay automatically our suppliers every two weeks: the 18th day of each month or the 3rd day of the following month. You, sometimes, may receive by email our request for a report, once we receive the answer, we proceed to the payment. Anyway, you can request your own payment anytime, by sending an e-mail to Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo.

4. Where can I enter my bank details?

Normally, you should have entered this info when filling the supplier form. If you skipped that part, please send your bank details by e-mail to Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo.

5. How can I get in touch with Taxileader?

You can contact us by email
► For customer service related things: Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo.
► For payments related things: Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo.
► For supplier related things: Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo.
► WhatsApp number is +39 349 199 5246 active Monday to Friday – 9 am to 5 pm GMT+1

► By phone (Monday to Friday – 9 am to 5 pm GMT+1)

• EN: 0044 (0) 20 3239 1595

• IT: 0039 349 199 5246

• ES: 0034 664 341679

• FR: 0033 0970 44 83 33

• All other languages only by WhatsApp

► Emails recap:

• Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo. (Customer service enquiries and other)

• Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo. (Suppliers general enquiries)

• Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo. (Payments)

6. What is the Meet & Greet service?

The Meet & Greet service consist in welcoming the customer inside the airport with a paper with the customer's name written on. You know the customer's arrival terminal by checking all the information about their flight in our panel (airline, flight number and landing time).

7. What can I do in case of a NO SHOW?

You are required to report the NO SHOW on your operator panel or send to our Customer service (Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo.), the evidence that the driver was at the meeting point. We’ll fight the chargeback on your behalf, but to do that, we need the evidence; so, the more you have, the better.

8. What if I am not available to do the service?

In this case, you are required to inform our Customer service by e-mail (Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo.) or WhatsApp as soon as you receive the booking.

9. What should I do in case the cusomter requiers last minute changes?

Please note that customers may request changes to their booking with less than 24 hours' notice before the scheduled pick-up time by directly contacting the driver. In this case, we kindly request that you, if possible, accept the customer's request.

Please be aware that if it's not possible to accommodate the customer's requests, you can decline the changes, and the customer will not receive a refund unless they initiate a chargeback (which often happens with customers from the USA).

Whether or not you accept the customer's request, it is ESSENTIAL to inform Taxileader's customer service by sending an email to Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo..

10. Chargeback

We have found out that, especially American customers, require a chargeback when back home; they claim they did not use the service because the driver was not at the meeting point waiting for them or else. In order to overcome this problem, you need to ask your customer to sign a document. Download the document by clicking on the following link:

TAXILEADER MANDATORY RECEIPT FOR TRANSFERS TO BE SIGNED.pdf (DOWNLOAD HERE)

You can also try to get any other proof that you did the transfer.

We will require this information only if the customer files a chargeback.

If a customer files a chargeback, you will be notified by us via email.

11. Discrepancy Flight number and landing/pick-up time

On Taxileader.net, our customers can fill in the form by adding 2 information, such as the flight number and the landing time (which SHOULD BE the time of pick-up).

However, some travellers enter a flight number with a landing time that is different from the actual landing time: so, when to pick-up the customer?

In this case, you should get in touch via SMS or WhatsApp with the customer, and ask about the pickup time. Anyway, in our experience (since 2011), in 80% of the cases the right time to pick up the traveller is the landing time they select in the booking form.

So, please, in case of doubt, contact the customer personally.

12. Invoices

There are 3 figures in the process of booking a service through Taxileader:

The customer (the person/group you offer your services)
You or your company
Taxileader

The customer (figure number 1) is your customer and needs to receive an invoice from you (when required).
We offer to you or your company our services so you or your company are Taxileader's customer.
Our services are free for you because we charge your customers of our commission too and we also collect the payment on your behalf.
You are supposed to receive an invoice from us, which is our commission already paid by the customer.

Taxileader is the provider, and it is nobody's customer, therefore Taxileader is NOT supposed to receive/require any invoice from you or nobody else.

Due to a high percentage of customer complaints requesting the invoice issued directly by the local private transfer company, we were forced to change the billing system. Therefore, our system will email you for each invoice requested by the customer.
The invoice will be uploaded onto your operator panel.
You will find a video tutorial about loading invoices by clicking on the following link: https://watch.screencastify.com/v/Ox5BFywMiSHUcqlLRvQO

13. How can I end my cooperation with Taxileader.net?

You can decide to end your collaboration with us at any moment, but you are obligated to notify us at least one month in advance, so that we can find someone else to take care of your services.

14. Price pending

For the Price pending full explanation, please click here

PLEASE NOTE: We remind you that all the bookings you receive are provided by Taxileader. For this reason, in case a customer decides to book another service and asks you how to proceed, you must inform them that they have to book on Taxileader.net by filling the form.
Do not schedule the return, or other services, directly with the customer for any reason.

In case we find out that you have arranged a booking with one of our customers without passing through Taxileader, we reserve the right to end our collaboration immediately and charge a fine.