When sending sms please do not use the country code with 00 or + for example if you have to send an sms to a spanish number like 0034123456789 please use 34123456789
Dear supplier, Taxileader welcomes you to our info page. Here's a list of frequently asked questions:
1. How do I receive bookings?
Please note that customers may request changes to their booking with less than 24 hours' notice before the scheduled pick-up time by directly contacting the driver. In this case, we kindly request that you, if possible, accept the customer's request.
Please be aware that if it's not possible to accommodate the customer's requests, you can decline the changes, and the customer will not receive a refund unless they initiate a chargeback (which often happens with customers from the USA).
Whether or not you accept the customer's request, it is ESSENTIAL to inform Taxileader's customer service by sending an email to
There are 3 figures in the process of booking a service through Taxileader:
The customer (the person/group you offer your services)
You or your company
Taxileader
The customer (figure number 1) is your customer and needs to receive an invoice from you (when required).
We offer to you or your company our services so you or your company are Taxileader's customer.
Our services are free for you because we charge your customers of our commission too and we also collect the payment on your behalf.
You are supposed to receive an invoice from us, which is our commission already paid by the customer.
Taxileader is the provider, and it is nobody's customer, therefore Taxileader is NOT supposed to receive/require any invoice from you or nobody else.
PLEASE NOTE: We remind you that all the bookings you receive are provided by Taxileader. For this reason, in case a customer decides to book another service and asks you how to proceed, you must inform them that they have to book on Taxileader.net by filling the form.
Do not schedule the return, or other services, directly with the customer for any reason.
In case we find out that you have arranged a booking with one of our customers without passing through Taxileader, we reserve the right to end our collaboration immediately and charge a fine.
We have implemented a new section in your dashboard called "Price Pending".
As some drivers, taxi companies and operators have already received bookings in "Price Pending" this will be the informative document that will help you to understand it better.
Every time there is a Price request, you will receive an email.
To send the price to the customer, you just need to log in to your Taxileader panel, click on price pending and add the price.
Frequently asked questions:
1) What are "Price Pending" bookings?
These are bookings that are not priced in our system, so from now on it will be the driver who will have to set the net price. After that, if the customer pays you will receive another email with the customer details like name, surname, telephone number etcetera.
2) How will the driver be notified that he has to set a price in these bookings?
The system automatically sends an email to the driver informing that he has a reservation in the panel that needs his net price.
3) How will the driver enter the price in the system?
Login in our Taxileader panel, click on 'price pending' (on the right menu) You will have to put your NET PRICE.
ENGLISH
Follow these steps:
1) Download the contract
2A) Sign it online with any tool like these ones
2B) Or, the old way, print the contract and sign it with a pen.
3) Upload the signed contract on this same page
ITALIANO
Segui questi passi:
1) Scarica il contratto
2A) Firmalo online con qualsiasi strumento come questi
2B) Oppure, alla vecchia maniera, stampa il contratto e firmalo con una penna.
3) Inviaci il contratto firmato caricando sul form su questa stessa pagina
ESPANOL
Sigue estos pasos:
1) Descargar el contrato
2A) Firma en línea con herramientas como estas
2B) O, a la antigua usanza, imprimir el contrato y firmarlo con un bolígrafo.
3) Envíanos el contrato firmado subiendo el formulario en esta misma página